Frequently Asked Questions

Most tickets are delivered electronically by email after booking. Some products are issued instantly and others may take longer, depending on supplier confirmation.

Some same-day bookings are possible, but availability depends on the product and supplier cut-off times. We recommend booking in advance wherever possible.

Most attractions accept mobile tickets. If a product requires printed vouchers, this is stated clearly in your booking confirmation.

Delivery timing varies by attraction. Many tickets arrive quickly after payment, while selected products may be sent closer to your travel date.

Please check your junk or spam folder first. If nothing is received, contact support with your booking name and email so we can resend your documents.

Most tickets are digital. Physical ticket delivery is uncommon and only used where the product requires it.

We accept major debit and credit cards through secure payment processing. Available methods are shown at checkout.

Yes - with Super Payments you can choose:

• Pay in 3, interest-free: Pay in 3 interest-free installments, with your first payment upfront*

• Pay over 6 months or longer: spread the cost at a representative APR of 29.9% (variable)

T&C’s Apply:

Super Credit is provided by Abound (see below) and is subject to status. Super is not a lender.

 *Representative APR 29.9% (variable) when you pay over 6 months or longer.

Fintern Ltd, trading as Abound, is registered in England & Wales No. 12472034 and is authorised and regulated by the Financial Conduct Authority, FRN 929244. Fintern Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Super Payments Limited, trading as Super and Super Payments, is an Introducer Appointed Representative (FRN 1034245) of Abound and may receive commission for introductions.

 Missed payments may affect your credit score.

Promotional offers may be available for selected products or periods. Any valid discount should be applied during checkout before payment.

Cancellation eligibility depends on the product terms. Many attraction tickets are non-refundable, so always review conditions before purchase.

Date changes depend on supplier policy and ticket type. Contact support as soon as possible and we will check available options.

If an attraction closes or materially changes opening plans, we will work with the supplier to review alternatives where possible under their terms.

Some tickets are date-specific, while others remain flexible within a validity window. Your ticket terms confirm exactly how and when it can be used.

Only products that include multi-park access allow this. Always check the ticket inclusions and usage rules before travel.

Many attractions offer child pricing bands. Age ranges differ by supplier, so review product details for the exact child policy.

Some attractions may request identification for lead travellers or card checks. Carry photo ID and booking documents where possible.

Opening hours can change seasonally and at short notice. Always verify times directly with the attraction before your visit.

Unused tickets are generally not refundable unless the specific product terms explicitly allow refunds.

Disneyland Paris is in Marne-la-Vallée, about 45km (28 miles) east of central Paris. The parks, Disney Village and the train station are all within a few minutes' walk of each other.

Of course! If you're booking for 10 or more, call our team on 0344 873 0070 for a special rate.

First check your junk or spam folder, and make sure the email address on your booking is correct. If they're still missing, contact our customer service team with your booking reference and we'll resend them.

Call us on 0344 873 0070

(Monday to Friday, 9:00am – 4:00pm UK time) or visit our Support page.

Yes. Dated tickets are cancellable and fully refundable up to 3 days before your visit. For example, if your ticket is for 4th July, you have until midnight on 1st July to cancel.

• No refunds will be issued for cancellations or amendments made within 72 hours of the visit date.

• Email cancellations are registered as received on the next working day (Monday to Friday). If you need to cancel close to the 72-hour cut-off, please call our customer service team on 0344 873 0070.

• Our team is available Monday to Friday, 9:00am – 4:00pm (UK time). If you need help after 4:00pm or over the weekend and you're still within the cancellation window, call 0344 873 0070 for our out-of-hours number.

• On multi-day tickets, no refund is given for any unused days.

Our terms require you to have suitable travel insurance in place for your trip, so make sure you're covered when you book.

We'll send you an initial confirmation email first.

Your Disneyland Paris tickets will be sent within 24 hours of making your booking. (Please note that during busy periods, this may take longer, but rest assured you'll receive your tickets in plenty of time before your trip.)

Your reservation is not complete until you receive your e-tickets, so please don't book any transport until your tickets are confirmed.

Yes. All our Disneyland Paris tickets are dated, so you pick your date when you book and your ticket is only valid on that date. Prices vary by date, so quieter days are usually cheaper. If you visit on a date your ticket doesn't cover, you'll need to pay the full gate price for that day.

You don't have to. Before your visit, either download your tickets onto your smartphone or print them out, then simply scan them at the park entrance.

If you're using your phone, we'd still suggest saving a screenshot or a printed copy as a backup in case you lose signal or battery.

Yes! Seasonal celebrations such as Halloween and Christmas are included with your admission ticket, unless they're separately ticketed. Our tickets don't include entry to separately ticketed special events.

Disneyland Paris offers excellent accessibility for guests with disabilities. Both parks and Disney Village have specially adapted ride entrances, wheelchair rentals, dedicated parking and adapted facilities.

There's also an accessibility card that gives eligible guests and their party alternative access to rides.

Apply directly through Disneyland Paris's official accessibility page – we recommend applying 1 month before your visit – and check their accessibility guide for each ride's access conditions: https://www.disneylandparis.com/en-gb/guest-services/accessibility-at-disneylandparis

Extra Magic Time is early park access for guests staying at Disney hotels and some annual pass holders. It isn't included with standard park tickets.

Premier Access is an optional paid add-on that lets you use a shorter entrance on popular rides. There are two versions:

• Premier Access One: one-time access to a single ride of your choice.

• Premier Access Ultimate: one-time access to each of the participating rides.

Premier Access isn't sold by AttractionTix. You buy it directly in the Disneyland Paris app on the day of your visit, where you can book return times instantly, and prices vary by date. It's not required, but it can save a lot of queuing on busy days.

No, Disney PhotoPass is an optional add-on available in the parks. Professional photographers around both parks take high-quality shots you can download and keep, including character meet-and-greet photos, select attraction photos and Magic Shots with Disney Characters added to your pictures.

• Arrive before opening time and head to the most popular rides first.

• Use the Disneyland Paris app to check live wait times.

• Ride headline attractions during parades, shows or the evening.

• Visit midweek and outside school holidays where you can.

• By train: take the Eurostar from London to Lille Europe, then change to a high-speed TGV to Marne-la-Vallée–Chessy station, right outside the parks. It takes around three hours in total. You can also take the Eurostar to Paris, then the RER A out to the parks.

• By plane: fly to Paris Charles de Gaulle or Orly. Shuttle coaches, the TGV (from Charles de Gaulle) and taxis run to the parks.

• By car: cross by ferry or Eurotunnel, then drive about 3.5 hours from Calais. There's a daily charge for the Disneyland Paris car park.

Yes. All guests and bags go through security screening before entering the parks and Disney Village. Leave large bags and anything not permitted at home to get through faster.

Small snacks are allowed, and you can bring bottled water and refill it at drinking fountains around the parks. Picnics aren't allowed, and large coolbags and picnic hampers aren't permitted.

Yes, as long as it's more than 72 hours before your visit date.

No refunds and no amendments can be made within 72 hours of your visit.

For example, if you're visiting on 20th November, you have until 17th November at the latest to change or cancel your tickets. 

Unfortunately not. Concession and carer tickets need to be bought directly from Disneyland Paris at the gate on the day of your visit.

Yes. Pushchairs can be hired, lockers are available near the park entrances, and baby care centres offer changing and feeding areas.

Yes. Keep your ticket with you and you can re-enter the same park on the same day.

With a 2 Park ticket you can move between both parks.

Take the RER A line east to Marne-la-Vallée–Chessy, the final stop. The journey takes around 35 minutes, and the station is just a 2-minute walk from both parks and Disney Village.

Midweek outside UK and French school holidays is usually quieter and cheaper.

Halloween (late September to early November) and Christmas (mid-November to early January) are very popular for their seasonal decorations and shows, so expect bigger crowds.

Similar to the south of England: warm summers, cold winters and rain at any time of year. Bring layers and a waterproof, as many queues are outdoors.

No. Your dated ticket is your entry for that date. Just scan your gate-ready e-ticket at the park entrance – there's nothing to redeem or exchange.

There are two theme parks side by side:

• Disneyland Park – the classic park, home to Sleeping Beauty Castle, Big Thunder Mountain and Pirates of the Caribbean.

• Disney Adventure World (formerly Walt Disney Studios Park) – home to Marvel Avengers Campus, the all-new World of Frozen and Ratatouille: The Adventure.

You'll also find Disney Village, a shopping, dining and entertainment area. It's free to enter, so you don't need a park ticket to visit.

Yes. There are gentle rides for little ones, big-thrill coasters for teens and adults, plus parades, shows and character meet-and-greets throughout the day. Some rides have minimum height limits, which are posted in the Disneyland Paris app and at the entrance of each ride.

Most families find two days is right for a first visit, so you can enjoy both parks without rushing. With three or four days you can repeat favourites, catch more shows and take things at a slower pace.

We're an authorised reseller and a Disneyland Paris Trusted UK Partner, selling official gate-ready e-tickets. You can choose from:

• 1-Day 1 Park Ticket – one day in either Disneyland Park or Disney Adventure World

• 1-Day 2 Park Ticket – one day in both parks, with park hopping

• 2-Day, 3-Day or 4-Day 2 Park Ticket – both parks on consecutive days, with park hopping

• 1 Park ticket: one day in either Disneyland Park or Disney Adventure World, not both. You don't need to pick your park when you book – just head into the park of your choice on the day.

• 2 Park ticket: entry to both parks, so you can hop between them as often as you like once you've entered your first park of the day (subject to capacity). The parks are just a short walk apart.

The 1 Park ticket is only available for a single day. If you're visiting for one day, the 1-Day 2 Park ticket is the best way to see both, and all our multi-day tickets include both parks.

Yes. You can link tickets bought through AttractionTix to the official Disneyland Paris app using your Disneyland Paris ticket reference number.

The app is free to download and gives you easy access to your tickets, plus real-time wait times, interactive maps for both parks, showtimes and mobile food ordering at select restaurants.

Yes. Multi-day tickets must be used on consecutive days, starting on the first date you select.

For example, a 3-Day ticket starting Saturday 14th is valid on Saturday 14th, Sunday 15th and Monday 16th only.

Unused days can't be moved to another date, and no refund is given for any unused days.

The euro (€).

Cards and contactless payments are widely accepted across the parks and Disney Village.

The parks usually open at 9:30am, but closing times vary depending on the season. Disneyland Park usually stays open late into the evening for the nighttime show, and Disney Adventure World tends to close earlier.

Check the Disneyland Paris app ahead of your visit for exact times.

Disneyland Park and Disney Adventure World are non-smoking, both indoors and outdoors, except for designated outdoor smoking areas marked on park maps and guides. This includes e-cigarettes.