Terms and Conditions
AttractionTix is a trading name of Attraction World Limited. The following Booking Conditions together with the General Information contained on our website form the basis of your contract with Attraction World Limited, registered in England (company number 5346727) at First Floor, New Oxford House, Waterloo Street, Birmingham, B2 5UG. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
Please note: The majority of bookings we take are solely for tickets or vouchers to enable clients to gain entrance/access to particular attractions (for example Disneyland Paris or a theatre performance).
Occasionally we also take bookings for overnight accommodation sold in conjunction with such ticket(s) or voucher(s). If you book overnight accommodation together with such a ticket(s) or voucher(s) this is known as a “package” booking. The following booking conditions apply to all bookings (including package bookings) except where otherwise expressly stated.
Except where otherwise stated, these booking conditions only apply to leisure arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “break”, “performance” or “arrangements” mean such leisure arrangements unless otherwise stated.
In these bookings “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Attraction World Limited.
• The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
• Most bookings require payment in full at the time of booking.
• For certain Florida attraction tickets, we may offer the option to secure your booking by paying a deposit. Where a deposit option is available, this will be clearly displayed on the relevant product page and during the booking process.
• Where you secure your booking with a deposit, the outstanding balance must be paid in full no later than 91 days before your departure date, unless a different payment deadline is clearly stated at the time of booking.
• If you make a booking within 91 days of departure, full payment will normally be required at the time of booking.
• It is your responsibility to ensure that all outstanding balances are paid by the applicable due date. If we do not receive the balance by the due date, we reserve the right to treat your booking as cancelled by you. Any applicable cancellation charges will be applied in accordance with the cancellation terms for your booking and your statutory rights.
• If you have secured your booking by paying a deposit and subsequently choose to cancel, the deposit paid for each person included in the cancellation will be forfeited and will be non-refundable, subject to any statutory rights you may have under applicable Irish consumer law.
• If a discount code has been used against your booking, cashback or loyalty points will not be awarded through any third-party cashback or loyalty scheme unless otherwise stated.
• Subject to the availability of your chosen arrangements and receipt of any payment required at the time of booking, we will confirm your booking by issuing a booking confirmation. The confirmation will be sent to the party leader using the contact details provided at the time of booking.
• Please check your booking confirmation carefully as soon as you receive it. You must contact us as soon as reasonably possible if any information on your confirmation or other booking documentation is incorrect or incomplete. It may not be possible to make changes at a later date, and any changes requested by you may be subject to availability, supplier conditions and applicable amendment charges.
• A binding contract between you and us will come into existence when we issue your booking confirmation, unless we clearly advise you during the booking process that different arrangements apply.
• Your tickets or vouchers may be issued at the same time as your booking confirmation or separately at a later date. Where tickets are issued separately, we will provide information regarding their expected delivery or availability.
• We strongly recommend that you do not make separate non-refundable travel, accommodation or transportation arrangements which are dependent upon a particular attraction, excursion or experience until your booking has been confirmed and you have received any relevant ticket or voucher required for that booking.
• Except where required by applicable law or where the loss arises from a breach of our contractual obligations, we will not be responsible for the cost of separate travel, accommodation, transportation or other arrangements which you have independently booked in connection with an attraction, excursion or experience.
• Nothing in this section excludes or restricts any statutory rights or remedies available to you under applicable Irish consumer law.
• Where you are a consumer resident in the Republic of Ireland and make a booking through our Irish website, your contract with us will be governed by Irish law.
• Any dispute, claim or other matter arising out of or in connection with your booking or contract with us will be subject to the jurisdiction of the Irish courts, subject to any rights you may have under applicable Irish or European Union law.
• Nothing in these Booking Conditions is intended to exclude, restrict or otherwise affect any mandatory rights or protections available to you under Irish or European Union consumer law.
• If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
• Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
• Once your booking has been paid in full, including payment of any outstanding balance where you have secured your booking with a deposit, your tickets or vouchers will normally be sent to the email address provided at the time of booking.
• Certain tickets or products may not be issued immediately and may be subject to different fulfilment or delivery arrangements. Where this applies, details will be provided on the relevant product page, during the booking process and/or in your booking confirmation.
• Your tickets or vouchers will include, or be accompanied by, instructions explaining how they should be redeemed or used. It is your responsibility to check these instructions carefully before travelling or attending the attraction, experience or event.
• You should check your tickets or vouchers as soon as you receive them and contact us promptly if you believe any information is incorrect or if you have not received them within the expected timeframe.
8.1 Changes or Cancellations
In the unlikely event that we or the relevant supplier need to make a significant change to, or cancel, your confirmed arrangements before they are due to take place, we will inform you as soon as reasonably possible after we become aware of the change or cancellation.
Where a significant change or cancellation occurs, and depending on the circumstances of your booking and your applicable legal rights, we will offer you one or more of the following options, as appropriate:
• accept the proposed change;
• accept an alternative comparable arrangement, where one is available. If the alternative is more expensive, we will advise you of any additional amount payable before you accept it. If the alternative is of a lower value, we will advise you of any refund or price adjustment applicable; or
• cancel the affected booking and receive a refund of the amount paid for the affected arrangements where you are legally or contractually entitled to a refund.
Nothing in this section limits or excludes any statutory rights or remedies available to you under applicable Irish consumer law.
8.2 Manual Bookings and Booking Errors
Some bookings may require manual processing by our team. We take reasonable care to ensure that booking information, prices, dates and ticket details are entered correctly.
If we identify an error in your booking, we will contact you as soon as reasonably possible and explain the error and the options available to you.
Where the error can reasonably be corrected without materially affecting your booking, we will correct the error and provide you with updated booking documentation.
Where an error results in a significant change to your confirmed booking, you will be given the option, where appropriate, to accept the corrected arrangements or cancel the affected booking and receive a refund of the amount paid for those arrangements, subject to your applicable statutory rights.
8.3 Pricing Errors
We take reasonable care to ensure that prices displayed on our website and provided during the booking process are accurate. However, genuine pricing errors may occasionally occur.
If the correct price is lower than the amount you have paid, we will charge the lower price and refund any applicable difference.
If we identify an obvious pricing error before your arrangements have been supplied and the correct price is higher than the price shown when you booked, we will contact you as soon as reasonably possible. Where permitted by applicable law, you may be given the option to continue with the booking at the correct price or cancel the affected booking and receive a refund of the amount paid.
We will not use this provision to retrospectively increase the price of a correctly confirmed booking.
8.4 Customer-Requested Changes
If you wish to make a change to your booking after it has been confirmed, please contact us as soon as possible.
Changes are subject to availability, the conditions applicable to the particular ticket or product and the relevant supplier's terms and conditions. Additional charges may apply and will be explained to you before the change is made.
Please also refer to the section “Alterations & Cancellations by You” for further information.
8.5 Our Responsibility for Errors
Where we make an error in processing your booking, we will take reasonable steps to correct it as soon as reasonably possible.
Our responsibility for any loss arising from an error will depend on the circumstances, including whether the loss resulted from a breach of our contractual or statutory obligations and whether the loss was reasonably foreseeable.
We strongly recommend that you do not make separate non-refundable travel, accommodation or transportation arrangements which depend upon an attraction, excursion or experience until your booking has been confirmed and any relevant tickets or vouchers have been issued.
Nothing in these Booking Conditions excludes or limits any liability which cannot lawfully be excluded or limited, or any statutory rights or remedies available to you under applicable Irish consumer law.
8.6 Consumer Rights
Nothing in this section affects your statutory rights as a consumer under the Consumer Rights Act 2022 or other applicable Irish or European Union consumer protection legislation.
Where a service supplied under your contract does not conform to the contract, you may have statutory rights and remedies, depending on the circumstances.
8.7 Changes to These Booking Conditions
We may update these Booking Conditions from time to time. Any updated terms will apply to new bookings made after the updated terms take effect.
The Booking Conditions applicable to an existing booking will normally be those provided or made available to you when your contract was concluded.
We will not retrospectively change the terms of an existing booking unless the change is required or permitted by law or is otherwise lawfully agreed with you.
9.1 Changes to Your Booking
If you wish to make any changes to your booking, such as changing the date, number of guests or other booking details, please contact us as soon as possible.
Depending on the ticket or product purchased, we may need to cancel the existing booking and create a new booking. All changes are subject to availability and the applicable supplier terms and conditions.
Where a new booking is required, the price applicable at the time the new booking is made will apply. If the price has increased, you will be required to pay the difference. Any applicable amendment charges will be advised to you before the change is made.
9.2 Cancelling Your Booking
If you wish to cancel your booking, please contact us by telephone or email [email protected] as soon as possible.
Cancellation policies vary depending on the ticket, attraction, experience or other product purchased. The applicable cancellation policy and any cancellation charges will be displayed on the relevant product page and/or ticket description and made available to you before you complete your booking.
Your cancellation will take effect from the date we receive and process your cancellation request. We will provide you with confirmation of the cancellation.
9.3 Bookings Secured With a Deposit
Where you have secured your booking by paying a deposit and subsequently choose to cancel before paying the outstanding balance, the deposit paid for each person included in the cancellation will be forfeited and will be non-refundable, subject to any statutory rights you may have under applicable Irish consumer law.
If you cancel after making additional payments towards the outstanding balance, the cancellation terms and charges applicable to the particular ticket or product will apply.
Where only some members of your party cancel, the applicable cancellation charges, including any deposit forfeiture, will apply to those persons who cancel. Any resulting changes to the remaining booking may be subject to availability, supplier conditions and any applicable price adjustment.
9.4 Cancellation Charges
Where a cancellation charge is expressed as a percentage, it will be calculated on the total price payable by the person or persons cancelling, excluding any separate amendment charges.
Any amendment charges already paid are non-refundable where permitted by applicable law.
The cancellation conditions applicable to your particular ticket or product should be checked carefully before completing your booking, as some tickets may be non-refundable or subject to higher cancellation charges once issued or within a specified period before the booked date.
9.5 Cancelled Tickets and Vouchers
Once a booking, ticket or voucher has been cancelled and a refund has been issued or cancellation confirmed, the cancelled ticket or voucher must not subsequently be used or redeemed.
If a cancelled or refunded ticket or voucher is knowingly used or redeemed, you will be responsible for reimbursing us for the amount properly due in respect of that ticket or voucher.
9.6 Your Statutory Rights
Nothing in this section affects any statutory cancellation, refund or other consumer rights available to you under applicable Irish law.
Please note that certain contracts for accommodation, car rental, catering or services related to leisure activities which provide for a specific date or period of performance are excluded from the statutory right to cancel that would otherwise apply to certain distance contracts. As a result, the statutory 14-day change-of-mind cancellation right may not apply to certain dated attraction tickets, excursions, events or experiences.
10.1 We will not be responsible for a failure or delay in performing our contractual obligations where that failure or delay is caused by circumstances outside our reasonable control which we or the relevant supplier could not reasonably have avoided, subject always to your rights under applicable Irish law.
10.2 Such circumstances may include, but are not limited to, actual or threatened war, riot, civil unrest, terrorist activity, industrial disputes, natural disasters, nuclear incidents, severe or adverse weather conditions, fire, epidemics, pandemics, government action or restrictions, and other similar events outside our or the relevant supplier's reasonable control.
10.3 Official advice or restrictions issued by the Irish Government, including advice from Ireland's Department of Foreign Affairs to avoid travel to, or leave, a particular country or region may, depending on the circumstances, constitute an event outside our reasonable control.
10.4 If circumstances beyond our reasonable control affect your booking, we will inform you as soon as reasonably possible after we become aware of the situation and will advise you of any options available in relation to your booking.
10.5 Your entitlement to an alternative arrangement, refund, price reduction or other remedy will depend on the nature of your booking, the circumstances giving rise to the disruption and your applicable contractual and statutory rights.
10.6 Where your booking constitutes a package, any rights you have under applicable Irish package travel legislation will continue to apply.
10.7 Nothing in this section excludes or restricts any statutory rights or remedies which cannot lawfully be excluded or restricted under Irish or European Union consumer law.
• Should you have a problem or complaint, you must raise this at the time with the supplier/representative of the arrangement in question. This will enable most complaints to be resolved to your satisfaction there and then. If any complaint or problem is not resolved to your satisfaction by the supplier/the representative, you must contact us giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to us at the address below within 28 days of the end of your arrangements giving your booking reference and full details of your complaint. Only the party leader should write to us. If you fail to follow this simple complaints procedure, right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result
• Customer Services Department, First Floor, New Oxford House, Waterloo Street, Birmingham, B2 5UG or by emailing [email protected]
12.1 Our Role
The nature of our responsibility to you will depend on the capacity in which we provide or arrange the relevant ticket, attraction, experience or other service.
For certain arrangements, AttractionTix may act as an agent or intermediary for an independent supplier who is responsible for providing the attraction, experience or other service. Where we act as an agent or intermediary, we will make this clear where required, and the relevant supplier's terms and conditions may also apply to your booking.
Where we are responsible for providing a service to you under our contract, we will perform our contractual obligations in accordance with applicable Irish law.
Where your booking constitutes a package, our responsibilities will be determined by the applicable Irish package travel legislation and the provisions relating to package bookings contained in these Booking Conditions.
12.2 Our Obligations to You
We will perform the services which we have agreed to provide to you with reasonable care and skill and in accordance with the terms of our contract with you.
Nothing in these Booking Conditions excludes or restricts any statutory obligation, liability, right or remedy which cannot lawfully be excluded or restricted.
12.3 Independent Suppliers
Many of the attractions, excursions, experiences and other services available through our website are operated or provided by independent suppliers.
Where an independent supplier is responsible for providing a service, its applicable terms and conditions, admission requirements, operating rules and other relevant conditions may apply to that service.
Our responsibility for the acts or omissions of an independent supplier will depend on the nature of our contractual relationship with you, the capacity in which we have sold or arranged the relevant service and any applicable statutory requirements.
Nothing in this section is intended to exclude or restrict any responsibility which we have to you under applicable Irish law.
12.4 Matters Outside Our Responsibility
Subject to your statutory rights, we will not be responsible for loss, damage, costs or expenses which arise solely as a result of:
• an act or omission by you or another member of your party;
• an act or omission of an independent third party who is not connected with the provision of the arrangements and whose actions could not reasonably have been foreseen or avoided; or
• circumstances beyond our reasonable control, as described in Section 10 of these Booking Conditions.
12.5 Services Outside Our Contract
We are not responsible for services or arrangements which do not form part of our contract with you and which you have arranged independently with a third party.
Where information about third-party services is provided on our website, this does not by itself mean that those services form part of our contract with you.
Nothing in this section affects any responsibility we may have for statements, representations or information provided by us which form part of your contract or which we are legally responsible for.
12.6 Losses
Subject to applicable Irish law, we will only be responsible for losses which arise from our breach of contract, negligence or other breach of a legal duty owed by us to you.
We will not be responsible for losses which could not reasonably have been foreseen when the contract was entered into, except where applicable law provides otherwise.
Where you make your booking wholly or mainly for personal purposes as a consumer, we will not be responsible for business losses, including loss of profit, loss of business, loss of business opportunity or business interruption.
12.7 Death and Personal Injury
Nothing in these Booking Conditions excludes or limits our liability for death or personal injury caused by an act or omission for which we are legally responsible, or any other liability which cannot lawfully be excluded or limited.
12.8 Limitation of Liability
Where permitted by applicable law, our liability for losses arising from a booking may be limited where it is fair and lawful to do so, taking into account the nature of the booking, the loss suffered and the circumstances giving rise to the claim.
Any limitation of liability will not apply where such a limitation would be prohibited by applicable Irish consumer law or other mandatory legislation.
12.9 Package Bookings
Where your booking constitutes a package, the statutory rights and remedies available to you under applicable Irish package travel legislation will apply.
Nothing in these Booking Conditions is intended to exclude, restrict or reduce our obligations or your rights where we are legally responsible as the organiser of a package.
12.10 Your Statutory Rights
Nothing in these Booking Conditions excludes, restricts or otherwise affects your statutory rights as a consumer under the Consumer Rights Act 2022 or other applicable Irish or European Union consumer protection legislation.
13.1 Many of the attractions, excursions, experiences and other services available through our website are provided or operated by independent suppliers.
13.2 The relevant supplier may have its own terms and conditions which apply to the provision and use of the service. These may include conditions relating to admission, opening hours, age or height restrictions, health and safety requirements, cancellations, amendments, identification requirements and the use of tickets or vouchers.
13.3 You are responsible for complying with any reasonable supplier conditions which have been brought to your attention and which apply to the attraction, experience or service you have booked.
13.4 Some supplier terms and conditions may contain limitations or exclusions of the supplier's liability. Any such limitation or exclusion will apply only to the extent that it is fair, lawful and enforceable under applicable law.
13.5 Copies of the relevant supplier terms and conditions, where available to us, can be provided on request. Certain supplier conditions may also be displayed on the relevant product page, ticket, voucher or supplier website.
13.6 The application of a supplier's terms and conditions does not exclude, restrict or otherwise affect any statutory rights or remedies you have under applicable Irish consumer law, nor does it exclude or restrict any responsibility which AttractionTix has to you under our contract or applicable law.
13.7 Where your booking constitutes a package, the applicable Irish package travel legislation will apply and nothing in a supplier's terms and conditions will reduce any rights or protections which you are entitled to under that legislation.
14.1 Damage or Loss Caused by You
You are responsible for any damage or loss caused deliberately or negligently by you or a member of your party while using an attraction, accommodation, experience or other service booked through us.
Where you or a member of your party is responsible for such damage or loss, you may be required to pay the reasonable cost of repairing or replacing the damaged property or otherwise making good the loss.
Where the exact cost cannot reasonably be determined at the time, a reasonable estimate may be requested by the accommodation provider, attraction, supplier or us. If the final cost is lower than the amount paid, the difference will be refunded. If the reasonable final cost is higher, you may be required to pay the difference.
You may also be responsible for reasonable costs or claims incurred by us as a direct result of your actions or those of a member of your party, to the extent permitted by applicable law.
We recommend that you have appropriate travel insurance which provides suitable cover for your circumstances.
14.2 Behaviour
You and all members of your party are expected to behave responsibly and with reasonable consideration for other visitors, customers, staff and members of the public.
Where, in our reasonable opinion or the reasonable opinion of the attraction, accommodation provider, supplier or another person in authority, you or a member of your party:
• creates or is reasonably likely to create a risk to the health or safety of another person;
• causes serious disruption, distress or disturbance to others;
• deliberately or negligently damages property;
• behaves in a threatening, abusive, violent or otherwise seriously inappropriate manner; or
• seriously or repeatedly fails to comply with reasonable rules or safety instructions,
the relevant supplier or AttractionTix, where appropriate, may refuse admission, require the person concerned to leave, or terminate the affected service or booking.
Where reasonably practicable and appropriate in the circumstances, the person concerned will be given an opportunity to correct their behaviour before the service is terminated. However, immediate action may be taken where reasonably necessary for health, safety, security or the protection of other persons or property.
14.3 Refunds and Additional Costs
Where admission is refused or a service is terminated as a direct result of the behaviour of you or a member of your party, you may not be entitled to a refund for the affected service.
We will not normally be responsible for additional costs reasonably incurred as a result of such refusal or termination, including alternative or return transportation, where the refusal or termination resulted from the conduct of you or a member of your party.
Any decision regarding a refund or liability for additional costs will be subject to the circumstances of the particular case and your rights under applicable Irish law.
14.4 Other Visitors
We are not responsible for the independent actions or behaviour of other visitors or individuals who are not acting on our behalf or connected with the provision of your booking, except where applicable law provides otherwise.
14.5 Your Statutory Rights
Nothing in this section excludes, restricts or otherwise affects any statutory rights or remedies available to you under applicable Irish consumer law.
15.1 Our Commitment to You
We are committed to supporting our customers and will do our best to keep you informed and assist you where your booking is affected by fuel-related or other travel disruption.
While some circumstanlaces may be outside our reasonable control, we will work with the relevant suppliers, where appropriate, to identify the options available to you.
15.2 What Do We Mean by Fuel or Travel Disruption?
Fuel or travel disruption may include circumstances where airlines, transport providers, attractions or other suppliers are required to change, restrict or cancel services as a result of fuel shortages, fuel supply issues, operational restrictions or other related disruption.
15.3 If Your Travel Is Disrupted
If your airline or other transport provider changes or cancels your travel arrangements but the attraction, experience or other service you have booked through AttractionTix remains available as booked, your ticket will remain subject to its applicable cancellation and amendment conditions.
Some tickets are non-refundable or may be subject to cancellation charges. The applicable cancellation terms will be displayed on the relevant product page and/or ticket description and should be checked before completing your booking.
Travel or fuel disruption affecting your journey does not automatically mean that an attraction ticket or other separately booked service has been cancelled.
Where appropriate, we recommend that you contact your travel insurance provider to determine whether your policy provides cover for any losses arising from the disruption.
15.4 Amendments and Rebooking
Where possible, we will assist you if you wish to change your booking as a result of travel or fuel disruption.
Any changes will be subject to:
• availability;
• the conditions applicable to the ticket or product;
• the relevant supplier's terms and approval where required; and
• any applicable price difference or amendment charge.
Where an alternative booking costs more than your original booking, you will be required to pay the applicable difference before the change is confirmed.
Where an alternative booking costs less, any refund or price adjustment will depend on the terms applicable to your original booking, the replacement arrangements and your statutory rights.
Any applicable amendment fee will be clearly communicated to you before the amendment is made. We may waive an amendment fee in certain circumstances, including where appropriate evidence of an airline or transport cancellation or significant schedule change is provided.
15.5 If the Attraction or Supplier Cancels Your Booking
Where the attraction or relevant supplier cancels the service you have booked, we will inform you as soon as reasonably possible after we become aware of the cancellation.
Depending on the circumstances and your applicable contractual and statutory rights, we may offer you:
• an alternative date or comparable arrangement, where available;
• the opportunity to accept another suitable option; or
• a refund of the amount paid for the affected service where you are contractually or legally entitled to one.
Your entitlement to a refund or other remedy will not be determined solely by whether the supplier authorises a refund. Any rights you have under applicable Irish consumer law will continue to apply.
15.6 Missed Bookings and No-Shows
If your attraction, experience or other service remains available as booked but you are unable to attend because your flight, transport or other independently arranged travel has been delayed or cancelled, this may be treated as a no-show under the conditions applicable to your ticket.
Where a ticket is non-refundable in the event of a no-show, a refund may not be available. However, we will provide reasonable assistance where possible in seeking an amendment or alternative from the relevant supplier.
Nothing in this section affects any statutory rights or remedies available to you under applicable Irish law.
15.7 Supplier Terms
We work with independent suppliers and certain changes, amendments and alternatives may therefore be subject to the relevant supplier's availability and conditions.
Supplier terms apply only to the extent that they are fair, lawful and enforceable and do not exclude or restrict any mandatory statutory rights available to you.
15.8 Package Bookings
Where your booking constitutes a package, your rights in the event of disruption, cancellation or unavoidable and extraordinary circumstances will be determined by the applicable Irish package travel legislation.
Nothing in this section is intended to exclude, restrict or reduce those rights.
15.9 Need Help?
If your booking has been affected by fuel or travel disruption, please contact our Customer Services team using the chat function on our website. We will review your booking and advise you of the options available.
• We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
17.1 It is your responsibility to ensure that you and all members of your party have valid passports, visas, travel authorisations and any other documentation required to enter or travel through your destination country and, where applicable, to gain admission to an attraction or experience.
17.2 Passport, visa and entry requirements can change, and you are responsible for checking the requirements applicable to your individual circumstances, nationality and destination before travelling.
17.3 We cannot accept responsibility where you or a member of your party is refused entry to a country, attraction or other service as a result of failing to obtain or comply with the required passport, visa, travel authorisation or other entry requirements, except where applicable law provides otherwise.
17.4 Customers travelling from Ireland should check the latest travel and entry advice provided by Ireland's Department of Foreign Affairs and the relevant embassy, consulate or official authority for their destination.
17.5 If you are travelling to the United States under the Visa Waiver Program, you may be required to obtain an approved Electronic System for Travel Authorization (ESTA) before travel. You should check the current requirements and apply, where applicable, through the official U.S. Government ESTA website.
17.6 It is your responsibility to ensure that any ESTA, visa or other travel authorisation is valid and appropriate for your individual circumstances. Obtaining an ESTA or other travel authorisation does not itself guarantee admission to the destination country.
18.1 We take the privacy and security of your personal information seriously. We collect, use and process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
18.2 We will use your personal information for purposes connected with administering and fulfilling your booking and for other purposes described in our Privacy Policy.
18.3 In order to process and fulfil your booking, we may need to share relevant personal information with third parties, including attraction operators, accommodation providers, transfer providers, excursion operators, payment service providers and other suppliers or service providers involved in your booking.
18.4 Where your booking involves services outside the European Economic Area (EEA), it may be necessary for relevant personal information to be transferred to recipients located outside the EEA. Where applicable, we will handle such transfers in accordance with applicable data protection legislation and as further explained in our Privacy Policy.
18.5 Payment card information will be processed securely by us and/or our authorised payment service providers. Details of how payment information is processed and retained are provided in our Privacy Policy.
18.6 You have rights in relation to your personal data under applicable data protection legislation. Further information about these rights, how we use and protect your personal information, how long we retain it, who we may share it with and how to contact us about your personal data can be found in our Privacy Policy.
18.7 Please read our Privacy Policy for full details of how Attraction World Limited collects, uses, shares and protects your personal information.
19.1 Attraction World Limited is committed to conducting its business responsibly and ethically and does not tolerate slavery, servitude, forced or compulsory labour, or human trafficking within its business or supply chains.
19.2 As a company registered in England and Wales, Attraction World Limited publishes its Modern Slavery Statement in accordance with applicable requirements of the UK Modern Slavery Act 2015.
19.3 Our Modern Slavery Statement provides further information about the steps we take to identify, assess and address the risks of modern slavery and human trafficking within our business and supply chains.
For further information, please see our Modern Slavery Statement.
21.1 You are responsible for taking reasonable care of your own health, safety and security, and that of any children or other persons for whom you are responsible, when travelling and when attending attractions, excursions or experiences.
21.2 Before travelling, we recommend that you check the latest official travel advice for your destination, including any relevant information regarding health, safety, security and local requirements.
21.3 Customers travelling from Ireland should consult the latest travel advice published by Ireland's Department of Foreign Affairs and relevant health information provided by the Health Service Executive (HSE).
21.4 You should ensure that you and all members of your party comply with any reasonable health and safety requirements, restrictions or instructions imposed by the attraction, experience provider or other relevant supplier.
21.5 Certain attractions, activities or experiences may have specific health, mobility, age, height or other participation requirements. You are responsible for checking the applicable requirements before completing your booking and before attending the attraction or experience.
21.6 Where you or a member of your party has a medical condition, disability, reduced mobility or other requirement which may affect participation in an attraction or experience, you should check the relevant product information and, where necessary, contact us or the relevant supplier before booking.
21.7 Where appropriate, you should seek advice from a suitably qualified healthcare professional regarding vaccinations, medication or other health considerations before travelling.
21.8 Nothing in this section excludes or restricts any obligations which we or the relevant supplier have to you under applicable Irish law.
As a reminder, it’s essential to take responsibility for your own health, safety, and security when travelling. We urge you to make sure the relevant travel advice for your destination is consulted: Travel Advice By Destination | Department of Foreign Affairs.
Where we offer a Price Match Promise, the following conditions apply:
22.1 We will consider price matches against eligible ticket retailers offering attraction or theme park tickets for sale to customers in the Republic of Ireland.
22.2 The competing ticket must be identical to the ticket offered by AttractionTix. This includes, where applicable, the same attraction, ticket type, validity period, duration, inclusions, exclusions and other material booking conditions.
22.3 The competing ticket must be available to purchase at the time the Price Match request is made. We must be able to verify the competitor's price and availability.
22.4 Prices must be compared on a like-for-like basis and must include any compulsory booking fees, taxes or other mandatory charges payable by the customer.
22.5 Where our Irish website sells tickets in euros, the competing price must also be available to the customer in euros unless we expressly agree otherwise. We are not required to match differences arising solely from currency exchange rates, foreign transaction fees or card-provider charges.
22.6 Where the method of ticket fulfilment forms a material part of the product, the competing ticket must be supplied on equivalent terms. For example, we are not required to match an e-ticket against a materially different physical-ticket product.
22.7 Price Match requests must be made at the time of booking.
22.8 Prices offered as part of a special promotion, discount code, flash sale, membership scheme, loyalty programme, package, bundled offer or other restricted promotion are excluded from the Price Match Promise unless we expressly state otherwise.
22.9 The competing ticket must be publicly available and capable of being booked by the customer on the terms and at the price provided as evidence of the Price Match request.
22.10 Where we reasonably establish that a competitor's advertised price is erroneous, unavailable, or is being offered in breach of restrictions imposed by the relevant ticket supplier, we reserve the right to decline the Price Match request. We will explain the reason for doing so where appropriate.
22.11 The Price Match Promise is a promotional commitment offered by AttractionTix and is separate from your statutory consumer rights. Nothing in these conditions excludes, restricts or otherwise affects any rights or remedies available to you under applicable Irish consumer law.