Terms and Conditions
AttractionTix is a trading name of Attraction World Limited. The following Booking Conditions together with the General Information contained on our website form the basis of your contract with Attraction World Limited, registered in England (company number 5346727) at First Floor, New Oxford House, Waterloo Street, Birmingham, B2 5UG. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
Please note: The majority of bookings we take are solely for tickets or vouchers to enable clients to gain entrance/access to particular attractions (for example Disneyland Paris or a theatre performance).
Occasionally we also take bookings for overnight accommodation sold in conjunction with such ticket(s) or voucher(s). If you book overnight accommodation together with such a ticket(s) or voucher(s) this is known as a “package” booking. The following booking conditions apply to all bookings (including package bookings) except where otherwise expressly stated.
Except where otherwise stated, these booking conditions only apply to leisure arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “break”, “performance” or “arrangements” mean such leisure arrangements unless otherwise stated.
In these bookings “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Attraction World Limited.
• The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
• Full payment is required at the time of booking. If full payment is not received at the time of booking, we have the right to treat your booking as cancelled by you. In this case, the cancellation charges set out below will be payable. If a discount code has been used against your booking then cashback or loyalty points won’t be awarded through any cashback or loyalty scheme sites.
• Subject to the availability of your chosen arrangements and receipt of all applicable payments, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
• Please note your booking is not confirmed until you have received your tickets. Please do not book any transportation until you receive your tickets and in the event that your experience is cancelled we are not liable for any transportation costs to your choice of resort.
• A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader . We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
• If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
• Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
• Your vouchers will be emailed to you immediately after booking (certain exclusions apply). Full instructions will be given with the voucher as to how they should be redeemed.
In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for your arrangements. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
1. Booking Process
1.1 Manual Bookings: Some bookings may be processed manually by our team. We take great care to ensure that all details are correct, but in the event of an error, we reserve the right to correct any mistakes in pricing, ticket details, or other aspects of your booking.
1.2 Confirmation of Booking: Once your booking is complete, you will receive a confirmation email outlining the details of your purchase. It is your responsibility to review this confirmation carefully and notify us immediately if there are any discrepancies.
1.3 Pricing Errors: In the unlikely event that a pricing error occurs, we will contact you as soon as possible. If the correct price is lower than the price stated at the time of booking, we will charge the lower amount. If the correct price is higher, we will provide you with the option to either cancel the booking or pay the difference.
2. Changes to Bookings
2.1 Customer-Initiated Changes: If you wish to make changes to your booking after it has been confirmed, please contact us as soon as possible. Changes may be subject to availability and may incur additional charges.
2.2 Company-Initiated Changes: If we need to make changes to your booking due to a manual error, we will inform you as soon as possible. We will correct the error and provide you with an updated booking confirmation.
3. Cancellations and Refunds
3.1 Customer Cancellations: If you wish to cancel your booking, please refer to our Cancellation Policy for details on applicable charges and refund eligibility.
3.2 Company Cancellations Due to Errors: In the event that an error in your booking is identified after payment has been made, and the correct details result in a significant change to the booking, you will have the option to cancel the booking with a full refund or accept the corrected booking with any necessary adjustments.
4. Limitation of Liability
4.1 Errors and Omissions: While we strive for accuracy, Floridatix is not liable for any errors or omissions in the information provided during the booking process. We reserve the right to correct any errors in bookings or pricing without prior notice.
4.2 Manual Booking Errors: If a manual booking error occurs, our liability is limited to correcting the error or, if necessary, offering a full refund. We will not be responsible for any additional costs or losses incurred as a result of such errors, including but not limited to travel costs, accommodation, or any other related expenses.
5. Consumer Rights
5.1 Your Rights: Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If you believe that we have made an error in your booking that results in a breach of contract, you may have the right to seek legal redress.
5.2 Dispute Resolution: If a dispute arises, we encourage you to contact us directly to resolve the matter. If a resolution cannot be reached, you may have the right to seek further advice or take legal action.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Amendments to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website. It is your responsibility to review these terms regularly to ensure you are aware of any updates.
• If you wish to make any changes to your booking, such as adjusting the date, number of guests, or other details, we will need to cancel the current booking and create a new one. Please be aware that if prices have changed, you may be required to pay the difference.
• To cancel a booking, please contact us via telephone or email. Each ticket will have varying cancellation policies. If you wish to find the individual cancellation policy and charge, please visit the ticket page and view the ticket description for full details. We will then issue you with a cancellation invoice. The cancellation will only take effect from the date that we issue our cancellation invoice. If you cancel your booking but then somehow manage to redeem the original voucher you will be responsible for reimbursing us for the full cost of the voucher. The cancellation charges set out below apply on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
• Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept responsibility where the performance or prompt performance of our contractual obligations is prevented or affected or you otherwise suffer any loss, damage or expense of any nature as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
• Should you have a problem or complaint, you must raise this at the time with the supplier/representative of the arrangement in question. This will enable most complaints to be resolved to your satisfaction there and then. If any complaint or problem is not resolved to your satisfaction by the supplier/the representative, you must contact us giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to us at the address below within [28 days] of the end of your arrangements giving your booking reference and full details of your complaint. Only the party leader should write to us. If you fail to follow this simple complaints procedure, right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result
• Customer Services Department, First Floor, New Oxford House, Waterloo Street, Birmingham, B2 5UG or by emailing [email protected]
(1) Please note that for bookings of all arrangements other than accommodation our only contractual obligations to you in relation to those arrangements (other than those which are expressly set out in these conditions) are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable you to gain entry/access to the arrangement(s) in question (for example the theatre performance or attraction to which the ticket or voucher relates). We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.
Please note: subclauses (2) – (6) are all subject to sub clause (1) above.
(2) We promise to make sure that all arrangements we have agreed to make, perform or provide as applicable as part of our contract with you (including package bookings) are made, performed or provided with reasonable skill and care. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do (where applicable) if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(3) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined above
(4) Please note, we cannot accept responsibility for any services which do not form part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. For all other claims which do not involve death or personal injury our maximum liability if we are found to be at fault in connection with our contractual obligations to you is limited to twice the price of the booking in question (excluding amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements.
(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
• Many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from ourselves or the supplier concerned.
• When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation/attraction owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
• We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the attraction or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
• We cannot be held responsible for the actions or behaviour of other visitors or individuals who have no connection with your booking arrangements or with us.
Our Commitment to You
We are committed to supporting our customers every step of the way and will always do our best to keep you informed and assist you during any disruption. While some situations are outside of our control, we will work closely with our suppliers to provide the best possible options available to you.
What is a Fuel Disruption?
This refers to situations where airlines, transport providers, or suppliers need to change or cancel services due to fuel-related issues (such as shortages or operational restrictions).
Cancellations
• All tickets remain subject to the original booking terms and conditions
• Some tickets are non-refundable, please check the product page on our website.
• Fuel disruption does not automatically entitle you to a refund unless authorised by the supplier
• We recommend contacting your travel insurance provider where applicable
Amendments & Rebooking
• Where possible, we will assist you in making changes to your booking
• All changes are subject to availability and supplier approval
• Prices are based on current rates at the time of amendment
• If the new option costs more, the difference will need to be paid
• If the new option costs less, a refund is not guaranteed
👉 Please note amendment fees of £10 per person may apply unless otherwise agreed and supported by proof of an airline amendment or cancellation
Important Information
• We work with third-party suppliers, so all changes are subject to their terms and conditions
• Experiences, dates, and times may change at short notice
• If you miss your booking, it will be treated as a no-show and is non-refundable
If Your Booking is Affected
If a supplier cancels your booking, we will:
• Offer alternative options where available, or
• Provide a refund when authorised by the supplier
💬 Need Help?
• If your booking has been affected, please contact our team via our chat function on the website and we’ll be happy to guide you through your options.
• We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
• It is your responsibility to ensure that you have the correct passport and visas to gain entry to any country/attraction (where applicable). We cannot accept any liability if you are refused entry to any country or attraction etc as a result of your failure to do so. Further advice and information can be obtained from the Foreign Office website www.fco.gov.uk. Further information regarding entry requirements to the USA can be found at https://esta.cbp.dhs.gov
• All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database. Please see our Privacy Policy for further information.
• We are committed to upholding ethical practices throughout all our operations. This includes a zero-tolerance policy towards modern slavery in any form, in accordance with the Modern Slavery Act 2015. For more info, click here.
• As a reminder, it’s essential to take responsibility for your own health, safety, and security when travelling. We urge you to make sure the relevant travel advice for your destination is consulted: UK Government Foreign Travel Advice and the National Travel Health Network and Centre (NaTHNaC).
The conditions of our Price Match Promise are as follows:
• We will match the prices of UK-based companies whose principal business is the sale of attraction or theme park tickets only
• The tickets must be like for like – we will not provide real tickets to match the price of e-tickets
• Price matches must be requested by the customer at the time of booking, or within 24 hours of the booking being made.
• Prices which are part of a special offer, promotion or offered as part of a package deal are exempt from the price match.
• In order to be eligible, the lower-priced tickets must match exactly the tickets that we offer.
• If prices offered by a ticketing agent are found to be in breach of that agent’s contract with the ticket supplier, we reserve the right to withdraw the price match.